Spectrum Cable outage causes outage in more than 30 states
Posted On June 30, 2021
A new cable outage in 30 states has forced millions of customers to cut the cord.
The outage began Wednesday morning, with cable operators in the Northern and Western states telling customers they were being forced to turn off their service as a result of a failure in a small electrical substation, which has since been replaced.
The cable system was upgraded earlier this year, and the outage is being blamed on a transformer that has been damaged in the area.
The problem is affecting people in the Midwest and Northeast, with the states of Wisconsin and Illinois reported to have the highest number of outages, according to data from the U.S. Census Bureau.
The issue affected customers in more places than just the Midwest, according, and in the last 24 hours, the outage in Ohio and Michigan had affected thousands of customers.
“The outage caused disruption to tens of thousands of people in these two states, with more than 40,000 customers affected,” said David Eberhardt, vice president of public affairs at Spectrum Cable.
“Our customers are going to be getting this service through their other providers, which is the right thing to do.”
The outage was also affecting customers in the Northeast, including New York, New Jersey, Massachusetts and Pennsylvania, and caused a surge in customer complaints, according a report by the Associated Press.
It’s not clear why the outage was affecting customers so much in the states with the largest number of customers, but Comcast has said the problem has been traced to the fault of an internal electrical fault in its Northern and Southern systems.
The company has not released any information about how many customers were impacted, or what kind of damage occurred.